Shipping information

This website is currently only set up for UK sales, if you would like to discuss international shipping, please don’t hesitate to get in touch. Unless otherwise advised, stock orders will normally be despatched within 3 working days. Customers ordering bespoke items will be advised accordingly. If you would like to arrange collection of your piece from Mid Devon please get in touch. If your purchase is a gift and you would like to include a special note - just send us a message when you place your order.

All parcels will be despatched via Parcel Force, using a tracked, insured and signed for service; the price will be confirmed at the checkout. Liability cannot be accepted for any alterations to the delivery advice, only the address and recipient on the order is valid.

All purchases are non-returnable, in the unlikely event that an item arrives damaged, please take a picture of the piece and the packaging, and email it to us as soon as possible.

Privacy Policy

Trisha Filor is fully committed to respecting and protecting your privacy. Your details will never be shared with anyone else and will only be used for the purpose of communicating either regarding a transaction, or if you have signed up to the mailing list - occasional, relevant information.

Caring for your ceramics

All items should only be washed by hand in warm water if necessary. Pieces that have been smoke fired should only be wiped clean with a damp cloth. Items that have internal glazing can be used as vessels - however, they are not microwave, dishwasher or oven friendly. All the pieces have been made by hand and demonstrate some irregularities.

Sustainability

I am constantly trying to improve my studio processes, currently all waste clay is recycled, glaze and colourants are used minimally, low firing materials are used wherever possible and electric kiln firings are where possible done when the sun is out to maximise the use of our solar energy.

All packaging used is as sustainable as possible, this may sometimes include recycled paper and card products, please use them again if you can.

Using this website

This website may be accessed for personal use only, content contained within it may not be reproduced or used for any other purpose.